Last Modified: 1 January 2016
ProServe is committed to maintaining the confidentiality of their customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.
ProServe is the sole owner of the information collected on http://www.ProServe.bm. ProServe collects information from our users at several different points on our Web site as noted below:
- Registration – During registration a user is required to give a name and e-mail address. We may use this information to contact the user about our services even if they have not placed an order.
- Order Placement – We request information from the user on our order form. A user must provide contact information (such as name, e-mail and shipping address) and financial information (such as credit card number and expiration date). This information is used for credit card authorization and to fill customers’ orders. If we have trouble processing an order, the information is used to contact the user.
- Cookies – A cookie is a piece of data stored on the user’s computer tied to information about the user. We use persistent cookies. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Cookies are used for desktop pdf printing to uniquely identify users, associate user files with orders. Our site cannot be used with cookies turned off.
Communications from the Site
Special Offers and Updates
Registered members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. If you do not wish to receive future e-mails, you can opt-out at any time.
We may communicate with users to provide requested services. Our production and customer service use both e-mail and phone information to communicate with customers in regards to issues relating to in process order.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third Party Intermediaries
Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Our Web sites take every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number) that information is encrypted and is protected with the best encryption software in the industry—SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing.’
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees must enter their password to gain access to user information. Finally, the servers that store personally identifiable information are in a high-security environment at our co-location facility.
Supplementation of Information
Notification of Changes
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via e-mail. Users will have a choice as to whether or not we use their information in this different manner.
If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.
ProServe Address for Written Requests
Written request may be sent to the following address. When writing to us, please be sure to include your exact name, mailing address, telephone number and specific preferences or request.
Rosebank Centre – Basement Level
11 Bermudiana Road,
Pembroke HM 08